Privacy Policy

1. Who We Are

Lokaaro ("we", "us", "our") is a home repair pricing and information platform with optional provider discovery, operated by Opal, LLC, a North Carolina limited liability company. We operate the website at lokaaro.com and currently serve the Greater Charlotte metro area in North Carolina. Questions about this policy can be sent to [email protected].

2. What We Collect

We collect the minimum information needed to operate the platform:

• Account information — name, email address, and password (hashed) when you register. Registration is optional and not required to use the estimator or browse providers.
• Estimate submissions — when you use the price estimator, we log the service category, job details (e.g. yard size, number of rooms), and ZIP code or city you enter. This is used to improve estimate accuracy over time. We do not link estimate submissions to your identity unless you are logged in.
• Service requests — if you choose to send a service request to a provider through the booking form, we collect your name, email address, phone number (optional), preferred date and time, and any notes you include. This information is sent directly to the provider you selected and is not shared with any other party.
• Business listing data — name, address, phone, website, description, and photos submitted by business owners who claim or create a listing.
• Reviews and ratings — text and star ratings you submit for businesses.
• Usage data — pages visited, search queries, and interactions with the site (such as clicking a phone number or running an estimate). This data is collected via Google Analytics and is used in aggregate to understand how the site is used. See Section 5 for details.
• Payment information — if you subscribe to a paid provider plan, billing is handled entirely by Stripe. We do not store your card number or payment details.
• Cookies — we use a session cookie to keep you logged in if you have an account, and analytics cookies placed by Google Analytics to understand site usage. We do not use advertising or retargeting cookies.

3. How We Use Your Information

• To operate the price estimator and improve estimate accuracy over time
• To deliver service requests to the specific provider you choose to contact
• To operate your account and business listing if applicable
• To display reviews and ratings on business profiles
• To provide business owners with basic analytics on their listing performance
• To send transactional emails (email verification, booking confirmations, subscription receipts)
• To detect and prevent spam, fake reviews, and abuse
• To understand how the site is used and improve it over time

We do not sell your personal information. We do not use your data for advertising. We do not automatically share your contact details with providers — you choose who to contact.

4. Service Requests and Provider Contact

Lokaaro does not automatically send your information to service providers. If you choose to send a service request through the booking form on a provider's profile, your name, email, and any details you include go only to that specific provider. Lokaaro does not forward your contact information to other providers, add you to marketing lists, or sell your request data.

Providers you contact directly are responsible for how they handle your information once received. We encourage you to review their privacy practices before sharing sensitive details.

5. Third-Party Services

• Google Analytics — we use Google Analytics (GA4) to collect anonymous usage data including pages visited, session duration, approximate location (city/region level), browser type, and device type. Google Analytics sets cookies on your browser to track sessions. This data is sent to Google and governed by Google's Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Stripe — payment processing for provider subscriptions. Your payment data is handled by Stripe and governed by Stripe's Privacy Policy. We do not receive or store your full card details.
• DigitalOcean — our hosting provider. Application data, including any information you submit, is stored on DigitalOcean servers in the United States.
• Google Fonts and CDN assets — some fonts and icons are loaded from third-party CDNs. Standard web requests are made to their servers as part of page rendering.

Other than the services listed above, we do not share your personal data with third parties.

6. Data Retention

We keep your account data for as long as your account is active. If you delete your account, personal information is removed within 30 days. Estimate submission logs are retained in anonymized form to improve pricing accuracy. Business listings and reviews are retained in anonymized form to preserve provider-information integrity.

7. Your Rights

You can:

• Access or update your account information at any time from your account settings
• Request deletion of your account and associated personal data by emailing [email protected]
• Opt out of Google Analytics via the browser add-on linked in Section 5
• Opt out of non-essential emails via the unsubscribe link in any email we send

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at [email protected].

8. Children's Privacy

Lokaaro is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our platform, contact us and we will delete it promptly.

9. Security

Passwords are hashed and never stored in plain text. Access to production data is restricted to authorized personnel. All traffic is served over HTTPS. Despite these measures, no system is completely secure — please use a strong, unique password for your account.

10. Changes to This Policy

We may update this policy as the product evolves. The "last updated" date at the top of this page reflects the most recent revision. Significant changes will be communicated by email or a notice on the site.

11. Contact

For privacy-related questions, data requests, or concerns:
[email protected]
Opal, LLC — Charlotte, North Carolina